Zendesk

Not permanently. Zendesk has no free plan, only a 14 day trial and a separate startups program. Our listing offers 6 months free for pre-Series B startups under 50 employees. Zendesk's startups page describes a 6 month baseline term, with one or two years possible through partner VCs or accelerators.

Zendesk prints per agent prices. Suite Team is $55 yearly or $69 monthly. Suite Professional is $115 yearly or $149 monthly. Support Team, which covers email and ticketing, is $19 yearly or $25 monthly. Enterprise is sales-only. Five Suite Team agents on yearly billing cost $3,300 a year.

Zendesk's startups page asks for outside funding from Angel to Series B rounds, a company under 10 years old, and a brand new Zendesk customer. It allows 50 or fewer employees, or under 250 with a partner referral. Zendesk can remove any company at its discretion. Our listing states pre-Series B and fewer than 50 employees.

Zendesk's startups page names Suite Professional with Copilot, for up to 50 agents depending on funding profile and partner. Our listing's value is based on Suite Team prices. Confirm the plan and agent count shown on your account when you redeem.

Yes, past an allowance. Support Team and Suite Team include 5 automated resolutions per agent per month, and Suite Professional includes 10. Extra resolutions cost $1.50 each on a commitment or $2.00 pay as you go. Copilot is a $50 per agent per month add-on, billed annually.

Zendesk's startups page says no credit card is required up front. You do need to choose a paid plan when the trial ends to keep using your account. New customers only; previous or active paid customers cannot take part.